What is tax form verification?
Tax form verification is a required step to submit and validate your tax information.
This process is completed using our tax compliance provider ComplyExchange.
When do you need to complete it?
You may be asked to fill out tax forms if:
- You are required to provide tax information before payouts
- Your tax information has expired or needs to be updated
- Additional compliance checks are required
How to start filling out tax forms
When your withdrawal request is approved, you can continue the withdrawal process from the Wallet page. Then:
- Open the Withdrawal requests tab
- Find the required request with the “In progress” status and click Proceed
- You will see an information modal, confirm to be redirected to the tax form signing page
- Follow all steps, fill all required fields and complete the tax form signing
| ℹ️ The tax form will be generated using your most up-to-date personal or company information from the platform. If you notice anything that needs to be updated, please make the changes in your account before proceeding. |
Complete filling out the tax form
The tax form will be generated using your most up-to-date personal or company information from the platform.
Before proceeding:
- Please review your details
- If needed, update your information in your account to ensure it is correct
The tax form type depends on your status (automatically determined based on your stored data):
- W-9 — if you are a US resident, US citizen, or US-registered company
- W-8BEN — if you are not a US resident or company
Possible statuses
- Approved — verification successful
- Failed — verification was rejected
- Pending — verification is being processed
After you complete the flow
- Your tax form status will be updated automatically
- Processing may take some time
- In some cases, additional review may be required
✅ Tax form approved
- Your signed documents and status is shown in Documents tab
- You can continue the withdrawal process
- Click the Proceed button again
❌ Tax form failed
- If your tax form is rejected:
- A rejection email will be sent
- You’ll be redirected to the tax form signing page
| ℹ️ Your payouts may be blocked if you submit incorrect information when signing the tax form. |
⏳ Verification pending
You may see a pending status after repeatedly clicking Proceed. This means the tax form is still under review.
During this time:
- No additional action is required
- Please wait until the review is completed
If you didn’t finish the flow
If you closed the tab or we haven’t received the confirmation yet:
- Click Proceed again
- An information modal will be shown with two options:
- I completed it
- Sign tax form
If you choose “I completed it”:
- The modal will close
- Please wait until the verification status is updated
If you choose “Sign tax form”:
- You will be redirected to the tax form signing page
- You can continue signing the tax form from where you left off
Download signed documents
After successfully signing the tax form, you can download a copy of the document before returning to your profile.
Security & privacy
- Tax form verification is handled securely by ComplyExchange
- We do not store your tax form credentials or sensitive information
Need help?
If your tax form remains pending for a long time or is rejected, please contact support.