In case you experience issues with your trading platform when using CQG connection, please follow the instructions below to extract logs from the platform.
For NinjaTrader Users
If you are using the NinjaTrader desktop application, you will need to:
- Navigate to Documents\NinjaTrader 8 in the file explorer.
- Click the on the log folder and press and hold the [Shift] key then click on the trace folder > then right click on the trace folder > then choose Send to > Compressed (zipped) folder. This will zip up the both the log and trace folders.
For Tradovate Users
On the Tradovate web platform, you will need to:
Press F12 in your browser > click on the Console button > Right click on its contents > then choose "Save As" and save it as a .log file to your hard drive.
For Rithmic Trader Pro Users
If you are using the Rithmic Trader Pro desktop application, you will need to:
- Navigate to Documents in the file explorer.
- Right click on the Rithmic folder then then choose Send to > Compressed (zipped) folder. This will zip up all the log files inside the Rithmic folder.
After you have retrieved the log files for your platform, please send those to us so we can review your issues together with the platform.