In case you experience issues with your trading platform when using CQG connection, please follow the instructions below to extract logs from the platform.
On NinjaTrader desktop application you will need to navigate to Documents\NinjaTrader 8 in the file explorer, then right click the "log" and "trace" files>Send to>compressed Zip folder. This will zip up the entire log and trace folders. 
If you are trading with the Tradovate web platform, you will need to press F12 from the browser> go to "Console"> Right click the contents>"Save As". This will save a .log file to the hard drive. 
After you have retrieved the log files, please send those to us so we can review your issues together with Tradovate.